Delivery & Returns


 

Processing Time

In stock items will be processed and shipped within 2 business days.  For made-to-order and custom pieces, please allow up to 1-2 weeks for us to fulfill your order.

 

SHIPPING
Once your order has been placed, we will send you an email with detailed information regarding your order fulfillment date and shipping date.  A package tracking number will be emailed to you once your order has been shipped.

Domestic Shipping 

PATRICIA WONG provides free Registered Canada Post shipping to all destinations within Canada. Expedited shipping is available at checkout for an additional cost.

Domestic Shipping via Registered Canada Post (3-5 days): Free
Xpresspost 2 business Days Shipping: $20
*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

 

Shipping to the United States

PATRICIA WONG provides free Registered Canada Post shipping to the United States. Expedited shipping is available at checkout for an additional cost. All import duties and taxes are the responsibility of the recipient.

Registered Canada Post shipping (6 Business days): Free
Expedited Parcel (4-5 business days): $20
*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

 

International Shipping - We currently offer a flat rate shipping via Canada Post to countries outside Canada and the us. All import duties and taxes are the responsibility of the recipient. PATRICIA WONG does not provide free international shipping for exchanges.  Expedited Shipping is available at checkout for an additional cost.

Tracked Packet International (8 business days): $50
*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

 

*FINE JEWELLERY, Monument Rings with South Sea/ Tahitian/ Akoya Pearls
 

Our Monument rings with South sea, black Tahitian and Akoya pearls are fully customizable and are crafted specifically for each customer.  Once an order has been added to your shopping cart, you will be prompted to fill out an order form to fill in your customizations. within the following 1-2 days, our designer will hand pick a selection of pearls for you to choose from.  images will be emailed to you to ensure the focal point of your piece is exactly to your liking.  Please allow for additional production time due to this process.  We will keep you informed, in regards to production time and shipping details, along the whole customization process.

 

 If for any reason the shipping address entered is incorrect, please email us immediately at info@patriciawong.ca

 


returns & Exchanges


RETURNS & Exchanges

We are happy to offer a return or exchange within 7 days after you have received your order.

To complete your return, please email us to provide your email receipt or proof of purchase.  all returns must be unused and in the same condition that you received it in and in its original packaging.  We recommend that all returns are sent via registered mail with a tracking number.

*Customized items including Pearl Monument Rings are non-returnable/non-refundable.

we will send an email Once we have received your return. your refund will be processed, and the order amount, minus the cost of shipping, will automatically be applied to your credit card or original method of payment, within 2 days.  

 

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