PAYMENT
All items are priced and charged in Canadian Dollars.

SHIPPING
Due to the handcraft nature of our products, please allow 1-2 weeks for us to fulfill your orders.  Items such as the Reversible I-Beam Necklace, Scaffolding Back Neckpiece and Grand Pendulum Earrings might take up to 3 weeks to complete.  Once your order has been placed, we will send you an email with detailed information regarding your order fulfillment date and shipping date.  A package tracking number will be emailed to you once your order has been shipped.

*FINE JEWELLERY
Fine jewellery, categorized by pieces crafted in solid 14k or 18k gold are fully customizable and are crafted specifically for each order and customer.  Once an order has been placed for jewellery containing South Sea Pearls, Tahitian Pearls and Akoya Pearls, images of a selection of pearls will be emailed to the customer for them to choose from.  Please allow for additional production time due to this process.  We will keep you informed, in regards to production time and shipping details, along the whole customization process.

 If for any reason the shipping address entered is incorrect, please email us immediately at info@patriciawong.ca

 

Domestic Shipping - PATRICIA WONG provides free Registered Canada Post shipping to all destinations within Canada. Expedited shipping is available at checkout for an additional cost.  We offer complimentary shipping for domestic exchanges, please read the terms for an exchange and follow the instructions below.

Domestic Shipping via Registered Canada Post (3-5 days): Free
2-Day Shipping: $20
*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

International Shipping - We currently free international shipping via Registered Canada Post. All import duties and taxes are the responsibility of the recipient. PATRICIA WONG does not provide free international shipping for exchanges.  Expedited shipping is available at checkout for an additional cost.

Registered Package via Canada Post (5-7 days): Free
Expedited Shipping (3-5 days): $40
*Note: All shipping days are business days and we do not offer Saturday or holiday delivery services.

   

RETURNS

Each piece of jewellery at PATRICIA WONG is handcrafted specifically to each order and customer, therefore returns cannot be accepted at this time.  

EXCHANGES ( Applies to Rings and Bangles only)

In the event that you would like to exchange your order due to sizing issues (applying to rings and bangles only), please contact PATRICIA WONG through within 7 days of receiving your order. 
Jewellery must be returned for exchange in unworn, new condition and in their original packaging, in order to receive credit for exchange. Exchanges made are limited to the exchange of size only.  In the event that you would like to exchange for gemstone/metal finishing at the same time you are exchanging for size, additional charges may incur based on price. 

To request a exchange of size:

1. Email info@patriciawong.ca with your name and order number. 

2. A prepaid return label will then be sent to you via email. 

3. Print the label, adhere it to the box, and drop at the nearest facility within 48 hours.